1
Who is BettingHorses.com?
BettingHorses.com is a pari-mutuel Advanced Deposit Wagering (ADW) service, providing legal, secure and user-friendly phone and online account wagering. All wagers placed through BettingHorses.com are commingled with partnered Host Track pari-mutuel pools. BettingHorses.com is a service of Bettor Racing, Inc., a licensed Service Provider in South Dakota.
2
Is Betting Horses a Legal Service?
Advance Deposit Account Wagering (ADW) is legal in various jurisdictions throughout the United States and worldwide. BettingHorses.com, specifically, is a licensed Service Provider by the South Dakota Commission on Gaming under the rules and laws of the State of South Dakota and the United States of America.
3
Where is the BettingHorses.com horse wagering service available?
BettingHorses.com is licensed through the State of North Dakota. Therefore BettingHorses.com can only accept wagers from residents in those states where it is legal to do so. Please contact our business office toll free at 1-877-BET-0151 to see if you are from a State where we accept wagers from.
4
Who can use the BettingHorses.com online racebook service?
Residents over the age of 21 that reside in locations where Account Wagering is legal and for those who possess a pre-register account to place wagers. For further information, please contact our business office toll free at 1-877-BET-0151
during support hours.
5
How do I sign-up with Betting Horses?
To sign-up for an account simply click the "Sign Up Now" button at www.BettingHorses.com and follow the step-by-step instructions. Alternatively, you can call the Business Office toll free 1-877-BET-0151 and register for an account over the phone with a live teller.
Click here for hours of availability.
6
What information is required to open a betting account?
To open a betting account you must provide your name, social security number, DOB, residency information as well as answer a few questions that will aid us in verifying your identity. Once your account is opened, you will be issued an account number and provided numerous methods of funding your account. Once your account is funded you will be provided access to the wagering site.
7
Are transactions confidential?
All wagers and transactions are completely confidential.
1
Can I edit my personal information?
Once your betting account has been registered you may call our business office toll free at 1-877-BET-0151 to change any personal information.
2
Will I be able to see my horse wagering record?
Guests will be able to see the history of their current day's wagers by selecting the History tab in the bet queue section at the bottom right of the horse wagering page. Previous day(s) history is also available in the upper right hand side of the horse wagering interface by clicking on the "Full History" link.
3
Can I see my balance online?
Your account balance is displayed at all times on the horse wagering screen, in
the top right hand corner of the screen, and is updated after each wager has
been placed. You may also call toll free 1-877-BET-0151 at
any time to speak with an OTB customer service representative should you have any
account related questions.
4
How do I make deposits to my horse wagering account?
To make your initial deposit, click the "Fund" button in the top right hand corner of the horse wagering screen and follow the simple directions. A deposit can be made by Bank Wire Transfer; by sending a personal check, certified check, traveler's check, or money order through the mail. ACH, as well as several other convenient deposits methods are also available.
5
Can I have my OTB winnings transferred to my bank account?
Guests who have completed the ACH (Electronic Bank Transfers) documentation and have made a successful deposit, may withdraw from their account by having their winnings and others funds transferred to their bank account.
6
How do I dispute a miscalculation?
Call the Business Office toll free at 1-877-BET-0151
during support hours and speak to a Customer
Services Representative.
7
Account activity: What does the IRS require?
We are required by law to report to the IRS (on IRS Form W2-G) all
wagering transactions paying off $600 or more if such winnings are at least
300 times the amount of the wager. We will also withhold funds at
the standard IRS rate of 25% from wagers where the aggregate total proceeds
of identical bets exceeds $5,000 and if the winnings are at least 300 times
the amount of the wager.
8
How much does it cost to transfer funds?
Some bank services may have monthly transaction limits or charge service fees. Consult with your bank's customer service representative to find out if additional fees are imposed.
9
Is customer support available if I have any problems with the activation of my account?
10
How do I place a wager online via my OTB account?
To bet on horses you first select the racetrack you wish to wager on, then
the race, wager type, wager amount, and then runners. The bet ticket below
the runner selection shows you which horses you have selected as you build
your bet, as well as the cost of the bet after each click. Once you are
satisfied with you bet, and if you have the funds available in your
account to cover the cost of the bet, select the "Place Bet Now" button
below the bet ticket. A confirmation window will appear, and once you
select "Submit Wager" your bet has been placed. You will receive a notice
on the top right hand corner of your receipt confirming that your wager
was accepted or informing you that your wager was denied. If a line is
drawn through your wager in the history panel your wager was not accepted.
Once your bet has been submitted, you can view it at the right of the
bet ticket by selecting the "History" tab in the "Bet Queue".
Should you wish to build a bet or multiple bets and want to submit it
at a later time, follow each of the steps above but instead of selecting
"Place Wager Now" press the "Queue" button. Your bet will then be placed
in the "Bet Queue". When you want to submit this wager simply select it
from the queue and press "Place Selected Wagers". You have the option to
place all of your queued wagers, or pick and chose from your list.
11
When do wagers need to be placed?
In most cases, wagers can be placed right up to post time. However, note
that some tracks now close wagering earlier. To avoid being shut out due to
delays related to connectivity and online traffic, we recommend that wagers
be placed as early as possible.
12
What types of wagers are accepted?
We support nearly all wager types offered by our member tracks. The
wagering menu will virtually mirror the tracks' wagering menus with the
exception of parlay wagers (such as twin-trifecta or tri-super), which
require an exchange ticket. Exchange wagers can be made by performing the
first leg of the wager on line and the second wager needs to be called in
toll free at 1-877-BET-0151 and selecting the live operator option.
13
What tracks can I wager on?
Depending on legal restrictions and state of residence, customers can
wager on all BettingHorses.com partner tracks. For a list of race tracks,
view the online race track
schedule or call
Customer Support at 1-877-BET-0151.
14
Can I cancel a wager?
Unless restricted by the host track, in MOST cases you can cancel a wager
before post by
calling us toll free or
by cancelling it online. For over the phone, you will need your account number
and password, the race #, track and the bet details that you want to cancel.
If online you will need to be logged into your account and then from the ticket
receipt box you would click on Cancel Bet button, or from the History section
you would click on the Cancel link.
Each canceled wager is reviewed by our wagering analyst and if it is determined
that the cancellation was suspicious in nature the player may lose their cancel
privileges. We are not responsible if tote, our system, or the host tracks tote
or systems do not accept your cancellation.
15
How current are the odds that are displayed?
The current odds listed on the Betting Horses site are updated directly from
the racetracks a minimum of once every 60 seconds and as often as every 15
seconds depending on the availability of information from the Host racetrack's
tote provider.
16
Can I access probable payouts?
You can access various probable payouts based on the track, race, and bet
type by clicking on the probables tab located to the left center of the wagering ticket in the member's area.
17
Which pool does my money go into?
Your wager will be commingled into the appropriate wagering pool of the
host track.
18
What happens to my wager when a horse I've chosen as part of my bet has been scratched?
For most wager types, you will either receive a refund or your wager will
be replaced with another horse(s) in accordance with the Host track's
policies for handling scratches.
19
Can I wager via the telephone?
No. Wagering via telephone is not offered at this time.
20
Where can I learn more about horse wagering online?
Feel free to call Customer Support and ask for a business office
representative toll free at 1-877-BET-0151.
21
How long after the race does it take for winnings to post to my account?
It takes only a few minutes from the time the official race results are
posted at the race track for your winnings to post to your account.
22
How do I know if my wager was accepted?
Once you have confirmed and submitted your bet, accepted bets are
displayed accompanied by a ticket number in the history section of the "Bet
Queue". This information can be printed at any time by using your machine's
print screen function. If a line is drawn through your wager that means your
wager was not accepted.
23
What can I do if I suspect that I or someone I know has a horse gambling problem?
We encourage responsibility in gambling behavior. If you or anyone you know have a gambling problem, or suspect they may have a gambling problem please contact the National Council of Problem Gambling toll free at 1-800-522-4700.
1
Is video streaming available?
Yes. Your BettingHorses.com account offers Live horse racing video streaming, available to active horse wagering account holders for many race tracks. If you are experience technical difficulties, contact Customer Support at
support@BettingHorses.com or call toll free 1-877-BET-0151.